Introduction
AED BOILER INSTALLATIONS LTD runs a heating works desk for landlords, estates and individual property owners from our base at 74 Fairhill Road, COOKSTOWN - BT80 8DE, United Kingdom (GB). When you ask us to survey a boiler, book a service, arrange a fit, or coordinate a callout, we handle a small amount of information about you so the job can start, run and close cleanly. This policy describes that handling in plain language.
This website and its estate booking system were built and are maintained by the developer AEDBoiler. AEDBoiler supports the technical running of the site, including how forms are received by the works desk and how the offices receive messages. Where this policy uses the words we or our or us, it means AED BOILER INSTALLATIONS LTD. Where it refers to the developer, it means AEDBoiler acting on our behalf under contract.
We want you to know exactly what we collect, why we collect it, how long we keep it, and what choices sit in your hands. Reading this policy before you contact us is wise, but you do not need to memorise it. The short version is this. We collect only what we need to run your heating works, we keep it only for the warranty and safety window, and we never sell it to advertise against you.
Who We Are
The controller of the personal data described in this policy is AED BOILER INSTALLATIONS LTD, a company whose working address is 74 Fairhill Road, COOKSTOWN - BT80 8DE, United Kingdom (GB). Our contact email is chat@aedboiler.buzz and our telephone number is +12174619572.
We provide services in computer systems design and related fields, professional scientific and technical services, and computer integrated systems design, alongside our core boiler installation and heating service coordination work for estates and landlords. This policy covers every contact, whether you reach us through this website, by email, by telephone, by post, or by speaking with our engineers at your property.
Because we also hold records on behalf of the landlords and estates we serve, some of the property data we store is gathered under our role as a service provider rather than as the direct collector. We explain that relationship more fully in the section on properties in service.
Information We Collect
We collect information in three ways. First, you may give it to us directly. Second, it may arrive from a landlord, estate manager or letting agent who engages us. Third, small technical data may be generated when you visit this website.
The main items you might hand over include your name, your telephone number, your email address, the property address where the heating works will happen, the number of radiators or rooms, the age and model of the current boiler if you know it, and details of any fault or symptom you report. If you send a contact form from this site, the message you type also reaches us.
From a landlord or letting agent who books on a tenant behalf, we may receive the same kinds of details together with an instruction to access a specific property on a specific date. When you telephone the callout desk at +12174619572 we may note the nature of the emergency so the engineer can prepare the right spares.
Automated Data From The Site
When you visit this website we may receive limited technical information, including the type of device, the type of web browser, the general region indicated by your IP address, the pages you look at and the time of your visit. This data is stored in a form that does not usually recommend who you are on its own.
We gather this information to keep the site working reliably, to see which sections are genuinely useful, and to protect the site from automated abuse. We do not build a profile that follows you from one site to another, and we do not place advertising trackers on this website.
Special Categories and Health Data
Most of the data we hold is ordinary contact and property information. We do not set out to collect sensitive categories such as racial origin, religion, political opinion, trade union membership or health data.
Occasionally a tenant or homeowner will volunteer information about a health or mobility condition so we can plan safer access, such as advising when someone uses a stair lift or needs a quiet appointment. We treat any such detail with particular care, keep it only where it is genuinely needed for safe works, and we do not use it for marketing. If you would rather we did not record such detail, simply say so and we will work from visual needs on the day.
How We Use The Information
We use personal information for a set of specific purposes that all sit around running the heating works you or your landlord have asked for. Those purposes are carrying out a survey, fitting or replacing a boiler, scheduling and performing an annual service, coordinating an emergency callout, flushing and balancing a system, maintaining landlord certification records, and keeping a diary of planned return visits.
We also use the information to respond to enquiries, to send you a reminder when a service is due, to draw up an invoice or estimate, to resolve a concern about works quality, and to meet our legal duties around safety, warranties and insurance. When the law requires us to keep a record of a gas service or a certificate, we keep the property and date data that makes that record trustworthy.
We will not use your data to send you offers you did not ask for, and we will not hand your details to another trader so they can approach you.
Our Lawful Grounds
Under data protection law every use of personal data rests on a lawful ground. For our ordinary work the main grounds are these. Performance of a contract, where we are fitting or servicing a boiler you have engaged us to handle. A legitimate interest, where we keep improvement notes and security logs that help us run a safe estate service without your consent. Legal obligation, where safety, gas and insurance rules require records. And consent, which we rely on only for optional items such as non-essential marketing mail if you ever choose it.
Where we hold records on behalf of a landlord or estate manager, we act under the ground of a legitimate interest shared by the property owner to prove the safety of their plant. Where you are simply browsing this website, we rely on a legitimate interest in keeping the site stable.
If you ever want to know which ground we rely on for a specific set of data, write to chat@aedboiler.buzz and we will answer plainly.
Data For Properties We Do Not Own
Much of our work is done at properties owned by a landlord or estate manager while the people who live there are tenants. In that situation the landlord usually engages us and provides the property details. The tenants who live at the address may have no direct relationship with our office at all.
When we work at such a property we act on the landlord instruction to make the heating safe, and we hold the address, the entry arrangements, and any certificate drawn up against the boiler. If a tenant reports a fault by phone or through the site, we record their message so the works desk can plan a visit that fits into the estate round.
We encourage landlords to tell their tenants that annual servicing and callouts will involve access by our engineers. We keep our notes to the works themselves and do not pass tenant messages onwards beyond the scope of the job.
Tenant Information and Access
If you are a tenant and our engineers visit your home for a service or repair booked by your landlord, we may hold the address and the works date. We hold only the detail needed to complete and certify the job in the landlord file. We do not place you on a marketing list and we do not keep information about your lifestyle or belongings.
Where a tenant provides a personal phone number or email so we can confirm an appointment, we use it only to arrange that visit. When an emergency call comes from a tenant on +12174619572 we treat the call the same way as any other urgent report and store only as much as the engineer needs for the day.
A tenant who wants to see any personal record we hold about themselves may make the same request as anyone else. The section on your rights explains how to do that.
Privacy for Children
This website and our services are directed at adults who own or manage property. We do not intend to collect personal information from children, and we do not knowingly market to children. The works desk, the booking system and the contact forms all ask for the kind of details an adult would hold about a home or an estate.
Should a child contact us by accident through the contact form, we will delete their message as soon as we notice it rather than adding it to any record. We ask adults to supervise any young person who might browse the site or type into a form.
If you are a parent or guardian and you believe a child has shared personal data with us, please write to chat@aedboiler.buzz and we will remove the data promptly and confirm the removal back to you.
How Long We Keep Information
We keep personal data only for as long as a genuine need exists. Certificate and gas safety records are kept for the full period a landlord or the law might reasonably need to prove a safe service, and in practice we keep them for the service history of the boiler at that property.
Contact messages and quotes are usually kept for a few years so we can answer a later question about work we carried out. Warranty registrations are kept for the length of the warranty plus a margin for claims. Data collected automatically from the website is kept for a short period, normally under two years, and then removed or made anonymous.
When a kept-for purpose ends we delete the data or strip out the details that identify a person. We never hold data for a longer stretch simply because it causes us no trouble to hold it.
Marketing and Newsletters
We view marketing mainly as the service reminders that protect your boiler, rather than as competing offers. We may send a landlord a service reminder when the annual loop falls due, and we may occasionally advise existing customers about pre-season windows for fitting surveys.
We only send electronic marketing to addresses where a clear expectation exists or where you have opted in. Every marketing message carries a simple way to stop future ones. Opting out of marketing never stops the essential service reminders or safety messages, because those are part of running your works.
How We Protect The Data
We treat access to our records as access to the plant room of your home. Access is limited to the engineers and office staff who need it for the works, and the estate book is held with the same care as a certificate file that has to stand up in an inspection.
We use reasonable technical measures to protect data in transit and at rest, we keep our office hardware locked down, and we limit printed paper where a digital record will do. Our suppliers are chosen partly for their own security discipline. No method of storage is perfect, and we cannot guarantee absolute security, but we work actively to keep your details from harm and misuse.
Your Rights
Depending on where you live, data protection law grants you a set of rights over the information we hold. You can ask us for a copy of the personal data we hold about you. You can ask us to correct anything that is wrong or out of date. You can ask us to delete data we no longer need. You can ask us to limit how we use your data in certain disputes. And in some cases you can ask us to move or share data in a machine readable form.
These rights apply in different ways according to the lawful ground we rely on, so we may not always be able to grant every request in full. For example, a gas safety record that the law requires us to keep cannot simply be deleted at your request. Where we cannot agree, we will tell you why and point you to your local supervisory authority.
To exercise any right, contact us by writing to chat@aedboiler.buzz or telephoning +12174619572. We will respond within the period the law allows, and we will never charge for a simple first request.
Your Choices Over Marketing
Beyond the legal rights above, you have day to day choices. You can decline to give us certain details, and we will simply work with less where the job allows. You can tell us that you do not want to receive service reminders by phone, and we will switch the calendar reminder to another channel.
You can choose not to fill in the website contact form and instead telephone the desk, write by post to our address at 74 Fairhill Road, COOKSTOWN - BT80 8DE, United Kingdom (GB), or send an email. Every path reaches the same works desk, and none of them depend on you accepting a tracking cookie.
International Transfers
Our base and most of our work sits within the United Kingdom. When data is stored or handled by the developer AEDBoiler or by an online service we trust, it may pass through servers or support teams in other countries. Where such a transfer happens we rely on appropriate safeguards recognised under data protection law to keep your data protected and your rights intact.
We will not deliberately send your data to a country that offers no data protection safeguards, and we choose processing partners with that same standard in mind.
External Links
This website may refer from time to time to external pages such as manufacturer guidance or regulator pages. When you follow such a link you leave our site, and the rules of that other site then govern what it does with information about you. We are not responsible for the privacy practices of sites we do not control.
We recommend you read the privacy notice of any external site before you give it personal data. A link on our site is not an endorsement of another organisation handling by your data.
Changes to This Policy
We review this policy from time to time so it stays truthful as our works and the law evolve. When we make a material change we will update the last reviewed date at the top of this page and, where we hold contact details for you and the change matters, we will draw it to your attention.
Significant changes will always be presented here before they take effect, and the most recent version will always stand. Please revisit this page periodically if you want to keep to its new wording.
Contact and Complaints
Questions about this policy, requests about the data we hold, or a wish to raise a concern can all go to the works desk. Write to chat@aedboiler.buzz, telephone +12174619572, or post to AED BOILER INSTALLATIONS LTD, 74 Fairhill Road, COOKSTOWN - BT80 8DE, United Kingdom (GB).
We aim to answer every enquiry promptly and in clear language. If you remain unhappy with our response you may raise the matter with the Information Commissioner, which is the independent supervisory authority for the United Kingdom, using the contact route on the regulator own site.