Accepting These Terms
When you ask AED BOILER INSTALLATIONS LTD to carry out boiler installation, servicing, callout, flushing, certification or control works, you agree to these terms of service. Every quote we issue and every booking we confirm brings these terms into force alongside the written summary we send you. If you do not agree to these terms, please let us know before the works begin rather than after the engineer has travelled.
These terms are written to be read by a reasonable adult landlord, estate manager or property owner. Where the words we, our or us appear they mean AED BOILER INSTALLATIONS LTD. Where the words you or your represent the person paying for the works or instructing the appointment itself. A brief mention that the website behind these pages is built by the developer AEDBoiler does not change who you contract with for heating works, which is always AED BOILER INSTALLATIONS LTD.
Who These Terms Bind
These terms bind the person who accepts a quote or books an appointment, together with any landlord, estate manager, letting agent or management company acting on the owner behalf. When a landlord books a service for a tenant home, the tenant is the beneficiary of safe works but the landlord is the contracting party who accepts these terms and settles the invoice.
By asking us to proceed you confirm that you hold the authority to contract for the property concerned. If you are arranging works on a house that another person owns, you confirm that you have that owner permission to allow access and to authorise the works. You remain responsible for the fee even if the property later changes hands before the works are invoiced.
The Works We Carry Out
Our core services cover the full annual loop of boiler care for an estate. That loop begins with a property survey and a booking, continues through fitting or replacement works, includes system flushing and radiator balancing, produces certification records, and closes with a scheduled reminder for the next service.
Concretely, we provide boiler installation and replacement, annual servicing, emergency and routine callouts, landlord certificate records, radiator balancing surveys, smart thermostat integration, flue and venting correction, and the related planning that coordinates several homes in one visit. We also provide advice on which of these a property genuinely needs.
We do not provide legal services, accountancy or insurance advice. Where a rule such as a gas safety duty requires an expert view beyond the works themselves, we will tell you to take that view elsewhere.
Quotes And Estimates
A written quote sets an agreed price for clearly described works. A quote is valid for the period stated on the document, which is normally thirty days from its date. After that period we may re-check current prices before recommitting the figure.
A cost estimate is a reasonable guide rather than a fixed price. Estimates are used when the full state of a system cannot be seen until we open it up. When an estimate turns into work the final invoice records the difference and explains it, so the price you pay never drifts from the description without reason.
Every quote lists the main line items, the expected duration, the unit or parts to be supplied, and what is included in the price. Work priced at a fixed quote will not be raised later without a genuine variation, which the section on extra works explains.
Bookings And Appointments
Bookings are placed through the works desk, normally by telephone on +12174619572, by email to chat@aedboiler.buzz, through the contact form, or in person with an engineer. A survey or fit is confirmed when we send you the appointment date and the summary of intended works.
We agree to arrive within the appointment window we give you. If we are delayed by traffic or by a genuine emergency we will telephone ahead to let you know, and we will keep the delay as short as we reasonably can. Engineers wait no more than the posted window before moving to the next job, but we make every effort to respect the time we promised.
Where access is difficult, please remove the need for us to guess about entry codes or keys in advance by giving us the details with the booking. A missed appointment that was our fault is rebooked at our cost. A missed appointment that was avoidable on your side may carry the callout fee explained in the relevant separate section.
The Property Survey
Before most fitting works we carry out a survey. The survey lets us read the real load of the property: number of rooms, radiator sizes, the existing flue route, the age and condition of pipework, access to the boiler, and the pressure behaviour of the system. A survey produces a plain list of line items rather than a glossy sales pitch.
The surveyor will ask for access to the boiler, the radiators and any vents or flue terminals. Where a whole estate is being planned the survey may cover several homes in one visit. We record the observations so later quotes are accurate and so the fit goes smoothly.
A survey is advisory. Recommendations made in it are based on what we can see at the time, and hidden conditions revealed later may change the plan under the terms for variations.
Landlord Obligations
Landlords instruct us on behalf of their estate. In return you agree to provide accurate details of ownership, a reliable contact route, and a realistic picture of which properties hold which boilers and tenants. Where multiple homes are managed you agree to supply a schedule we can rely on for planning.
The landlord agrees to arrange tenant access in a reasonable window so the service does not need repeated visits. The landlord also agrees to settle invoices on the terms set out under payment, to keep us informed of any change of managing agent, and to hold the certificates we supply somewhere they survive a change of property or an inspection.
Heating works at rented homes often sit within the landlord legal duties. By contracting with us you accept that you remain responsible for those duties, which our certification work supports but does not replace.
Tenant Access And Conduct
Where we visit a tenant home under a landlord booking, the landlord agrees to give the tenant proper notice. We expect safe, unobstructed access to the boiler and radiators on the agreed date. Furniture or stored items around the unit may need to be moved; we move items ourselves only where it is safe and reasonable, and we ask that fragile or valuable things are cleared before we arrive.
We ask tenants to share honest reports about cold rooms, odd noises or leaks, because that detail improves the balance work. We do not expect a tenant to carry out any part of the works, and no engineer should ever ask a tenant to lay hands inside the boiler casing.
Should a tenant refuse access on the day, we will record the now accessible visit and return once the landlord has resolved the conflict. The repeat visit fee and its timing follow the rules for miss and rebooking.
Fees, Invoices And Payment
The price you see on the quote is the price we expect to charge for the described works. Invoices are issued on completion of a job, or stage by stage on a large estate contract where the schedule covers many homes across several weeks. Payment terms are shown on the invoice and are normally thirty days from the invoice date unless a shorter deposit term is stated for large plant.
We may ask for a deposit before ordering a large or made to order boiler unit. That deposit is deducted from the final invoice and does not cover extra labour beyond the quoted scope. Unpaid amounts that pass their date may pass to a collection process, which adds administrative cost that the debtor pays.
Payments may be made by bank transfer, or by another method we agree in writing. We never ask for payment in an untraceable form, and if a message claiming to be from our office ever asks for unusual payment, treat it as fraud and call us on +12174619572 to verify.
VAT And Taxes
All prices in our writing are shown either inclusive or exclusive of VAT clearly. Where VAT applies it is added to the relevant line items and itemised on the invoice. Using a landlord or an estate does not remove the need for VAT that the supply correctly carries.
You are responsible for confirming your own tax position. Our works documentation is not intended as tax or accounting advice. Where your accountant needs a specific breakdown for a capital allowance or a repair deduction, ask us for that breakdown or a works sheet and we will supply a plain one.
Materials And Warranties
Boilers and major parts we supply carry their manufacturer warranty, which we register on your behalf where the maker allows. The warranty period differs by manufacturer and product, and the terms of that warranty sit with the maker unless we state otherwise in writing on your invoice or certificate.
Consumables such as filters, expansion vessels and inhibitor are priced into the works and follow our own workmanship cover described under the guarantee. If you supply your own boiler unit we will not warranty the unit itself; our workmanship cover still applies to how we install and commission it, but a faulty unit costing a return visit may then carry labour.
Selection of the right unit is part of a proper survey, and we take care that a quoted unit is matched to the load. Where a manufacturer line changes between quote and fitting, we will confirm any price or model change before proceeding.
How We Carry Out The Works
Our engineers work to a written start: isolate the supply, protect the area, remove the old unit where one exists, flush or test the loops, hang and connect the new appliance, fill and vent, then commission to the maker schedule. On leaving we clean the immediate area and disconnect nothing without reason.
We aim to complete a straight forward swap in a single visit and a balanced service within the booked window. Larger installs, such as moving a boiler to a new flue position or re-venting a block, are quoted as multi visit works and booked accordingly.
Any works that reveal a live hazard, such as a leaking flue or a compromised gas union, we will isolate and report immediately rather than leave running. Safety decides the order of our jobs, and we will always put a hazard stop before finishing a cosmetic step.
Changes And Extra Works
When the hidden state of a system forces extra work beyond an agreed scope, we will explain the position before incurring the extra cost wherever the situation allows us to pause. Emergency safety stops that cannot wait are dealt with first and reported straight after, with a clear invoice line.
A variation is agreed when you approve a described change to the quoted works and its price. Approval may be given by phone, email, or written note, and is recorded on the job sheet. We will not pad a fixed quote with hidden lines, and any variation we raise will name the fault and the fix.
If you request works that undermine the safety of a boiler, such as sealing a needed vent, we will decline that part and explain why. We reserve the right to stop any works that put our engineers or a property at unreasonable risk.
Certification And Records
On completion of qualifying works we issue the certification that the job calls for, carrying the property address, the appliance identity, the engineer name, the date and the outcome. Landlords receive a certificate file for each property so inspections and handovers run smoothly.
Our records are kept for the service history of the appliance and are available to the landlord who instructed the works. A certificate represents the state of the works on its issue date. Later changes or damage at the property can affect what a future inspection sees, so a certificate is a point in time record rather than an ongoing promise.
Where you lose a certificate we can reprint it from the record while we hold that record, under the retention window described in our privacy policy.
Emergency Callout Terms
The callout desk answers on +12174619572 around the clock. A callout gets an engineer to your property the same day where the fault is urgent in our judgement, having heard the description of a leak, a smell, a dead pump or a lost heat condition. Routine servicing still follows the booked calendar rather than the callout queue.
A callout carries a standard attendance charge that is disclosed when we quote the callout, together with any parts and beyond-allowance labour. If the attendance turns out to be a fixable advance you avoid buying a whole diagnostic cadence; the charge reflects the emergency response rather than the simple fault.
If we travel to a callout and cannot gain the promised access, the attendance fee may still stand and a second visit would be rebooked through the ordinary planning line.
Right To Cancel And Cooling Off
When you place a booking at your premises rather than through a distance channel, the rules around a distance cooling off period may not apply because the works begin at the property on request. When a booking is placed entirely by telephone, email or the website, a consumer cooling off window may run.
We will always confirm these rights in the writing that accompanies your booking so you can act on accuracy rather than guesswork. For urgent repairs the need to begin promptly may shorten or remove the cooling window by your agreement.
To cancel a booking simply contact us before the works start. Where materials have already been ordered to a property with no cancellation value, you may be asked to cover that ordered cost, which we will itemise honestly.
Our Guarantee
Our workmanship is guaranteed for twelve months from completion of the works. If a fault arises from our installation during that period we will return and correct it at no charge, covering the callout and the labour. The maker warranty covers the parts themselves on the terms of the maker leaflet supplied with the unit.
The workmanship guarantee does not cover problems caused by later damage, misuse, tampering, poor water treatment that we warned you about, frozen systems we had no duty to protect, or changes made to the works by another engineer. Reasonable evidence such as the invoice or certificate will normally confirm the date of the original works.
Within the guarantee window we ask you to telephone first so we can decide whether the remedy is a phone fix, a supplied part, or an on site visit. That keeps the claim honest and quick for everyone.
Limits Of Our Liability
Nothing in these terms limits liability that the law does not allow to be limited, such as liability for death or personal injury caused by our negligence or for fraud. Subject to that, our total liability arising from any service is limited to the price you paid for that service.
We are not liable for indirect or consequential losses such as loss of rental income, loss of business, loss of profit, loss of data, or the cost of alternative accommodation, except where those losses flow from our own negligence that the law holds us responsible for. We will not be taken to have accepted responsibility for a loss simply because one of our engineers was present.
Where a third party such as a tenant suffers loss through plant we installed, their claim runs through the protection arrangements the law provides rather than an open-ended promise from us.
Insurance
We carry public liability insurance appropriate to the boiler and heating work we provide. On request for a landlord or an estate procurement file we will happily confirm the insurer and the policy scope. Readiness to show insurance is part of running a clean cartridge file.
Landlord buildings and contents cover remains the property owner matter. Our insurance covers our works and our engineers; it does not replace the landlord own property cover, which should sit with the owner insurer. We encourage landlords to confirm their insurer is comfortable with reasonably frequent engineer access.
Rules For Safe Access
Engineers will not work on a boiler that presents an immediate live hazard until it has been made safe. We will not treat a property that is impossible to secure during the works, and we will not climb on weak roofs or trestles we did not bring and check. If a route to the plant is unsafe we will stop and report rather than risk a fall.
You agree to give us a property that is structurally sound for the works and free of hazards we cannot reasonably anticipate, such as unrestrained pets, unsecured heavy items above a ladder point, or live electrical risks we have not been told about. Where we must work around customers or tenants we will ask for a quiet area around the boiler.
If a fire or gas escape is suspected during our visit we follow the emergency procedure for the site and advise the occupants immediately. Safety beats schedule every single time.
Use Of This Website
The pages of this website, including the homepage, services list, contact route, privacy policy and these terms, are provided for lawful purposes only. You may browse freely and use the contact form to reach the works desk. You may not use the site to break the law, to probe or disrupt its workings, or to place misleading or automated bookings without our knowledge.
We keep the site available as far as we reasonably can, but we do not guarantee it will run without interruption. The contact form described on this site sends your message to the works desk and may fall back to opening your own email program when a direct send is blocked.
Nothing on the website forms an offer capable of immediate acceptance. Contact entries and bookings only become contracts when we confirm them, which keeps a price accurate before it binds you.
Website Content And Ownership
The design, layout, wording and graphics of this website belong to AED BOILER INSTALLATIONS LTD or to the developer AEDBoiler acting under our direction. You may view and share individual pages for a non commercial purpose, but you may not copy the site wholesale, reuse its decorative system on another business, or present our material as your own.
The trade names, the company name AED BOILER INSTALLATIONS LTD, the developer mark AEDBoiler and associated marks on the site are protected as identifiers of our works. Using them to sell competing heating services would be misleading and is not permitted.
Any quotation of a short passage for review or commentary is fine as long as it credits the source. Reproducing the site in full, or scraping its pages automatically for reuse, requires our written consent.
Accuracy Of What You Tell Us
You agree to give us accurate information about the property, the current plant, the access and the fault or need you hold. Wrong addresses, wrong model details, hidden second boilers and unreported second bathrooms can each change a quote or slow a fit.
Where you provide inaccurate key facts and we rely on them to travel or to order parts, the cost of that error may sit with the user if it was within reasonable control to state correctly. We will always raise an error honestly when we spot it rather than build on a wrong detail.
If your situation changes after a survey, such as a new tenant, a loft conversion or a switch of the heating fuel, tell us before the works so the plan can update.
Unforeseen Circumstances
Neither of us is liable for failing to meet these terms where the failure is caused by an event outside reasonable control, such as flood, storm, fire, power failure, a supply shortage beyond our making, a genuine pandemic restriction, or a manufacturer closing a production line. We will tell you promptly and rebook where the event is brief.
Where an event cancels or heavily delays a planned estate round, we will agree a realistic new schedule rather than pretend the date is safe. Deposits already paid against delayed works are held and carried to the rebooked date, not kept for work that did not happen.
Complaints And Disputes
We prefer to settle a concern over the phone while the memory is fresh. If you are unhappy with any part of the service, contact us first through the means on this page. We will acknowledge your complaint within a few working days and work to resolve it fairly and promptly.
If a concern cannot be settled between us, and the supply has a recognised dispute or ombudsman scheme that covers it, you may take the matter to that scheme using the details we will give you. Nothing in these terms removes your statutory rights, and this section is procedural rather than a bar to legal action.
Where a genuine fault is proved, our first step is always to put it right on site rather than to argue over paperwork. That bias toward a fix is part of how an estate keeps running.
Governing Law And Jurisdiction
These terms are governed by the law of the United Kingdom and the law of the part of the United Kingdom where our company is registered. Any dispute that reaches the courts will be heard in the courts of the United Kingdom, which keeps one set of rules for the entire contract.
If any single clause of these terms is held invalid or unenforceable by a court, the rest of the terms stay in force and the invalid clause is treated as removed to the smallest extent needed. A clause being unworkable in one place does not weaken the whole agreement.
The headings used in these terms are for convenience and do not change the meaning of the clauses beneath them.
Our Contact Details
To accept a quote, book a survey, report a fault or raise a concern, reach the works desk by email at chat@aedboiler.buzz, by telephone on +12174619572, or by post at AED BOILER INSTALLATIONS LTD, 74 Fairhill Road, COOKSTOWN - BT80 8DE, United Kingdom (GB).
Please keep a copy of your invoice and certificate with these terms. Together they form the whole record of our agreement for the described works, and they make later questions easy to answer on both sides.
Thank you for considering AED BOILER INSTALLATIONS LTD for your heating works. We look forward to keeping your plant safe, your records straight and your tenants warm through every season of the year.